Frequently Asked Questions
How long does the booking process take? What methods of payment accepted? Can I use more than one payment method to pay for a reservation? And more.
Frequently Asked Questions for owners
Owners can subscribe from the My Subscription section in their dashboard by selecting a monthly or yearly package and completing payment through Stripe. Once payment is successful, the new membership becomes active immediately.
No, Owner can only have one active membership package at a time. When a new package is purchased, it automatically replaces the current package instead of running both plans together.
No, listing limits do not stack or carry over. The new package starts immediately and only the limits from the newly selected package will apply to the owner account.
No, MRD does not support automatic partial credit, debit, or proration. If an owner changes a plan, the remaining time on the previous package does not transfer to the new one.
Downgrading is usually best done close to the renewal date. This helps prevent active listings from expiring early if the new package includes fewer listing slots than the current one.
If the new package supports fewer listings than the owner currently has published, extra listings may be marked as expired and may need to be resubmitted within the new package limit.
Yes, owners can upgrade at any time from the dashboard. This is useful when more listing space is needed urgently, and the new package limits begin immediately after payment.
Featured Listings are included based on the selected membership package. Higher plans may include more featured listing slots, and the Advertising Enhancement package can also provide additional promotion.
Owners with more than 10 properties usually require a custom setup with special pricing or lifetime discount options. These cases can also be manually adjusted from the admin dashboard when needed.
Frequently Asked Questions for Renters
Yes. Renters can browse listings, contact owners, and inquire about properties at no cost.
In most cases, yes. The platform focuses on direct communication between renters and property owners or verified managers, helping reduce unnecessary middleman fees.
The site aims to promote legitimate listings, but renters should still do their own due diligence before sending money or signing agreements. Always verify the property, ownership, and rental terms.
Some owners may offer direct booking options, while others prefer inquiries first. Booking methods vary by property.
Both options may be available depending on the property. Check each listing for minimum stay requirements and availability.
Both options may be available depending on the property. Check each listing for minimum stay requirements and availability.
Renters should be cautious. Never send money without confirming the property is legitimate and communicating directly with the owner or manager. If possible, request a video call, references, or a written rental agreement first. (Reddit)
It depends on the property. Many vacation rentals include utilities and Wi-Fi, while long-term rentals may charge separately.
Yes. Renters are encouraged to ask questions about amenities, location, availability, payment terms, pet policies, and local area information before committing.
Important questions include:
- What is included in the rent?
- Are there extra fees or deposits?
- Is the property furnished?
- What internet speed is available?
- What is the cancellation policy?
- Is the area walkable and safe?
Some properties are pet-friendly while others are not. Always confirm pet rules with the owner before booking.
Payment methods vary by owner and may include credit cards, bank transfers, PayPal, Wise, or cash for local rentals.
You should contact the property owner or manager directly, since they manage the rental and guest experience.
Owner-direct rentals can often provide:
- Better pricing
- More flexible communication
- Local recommendations
- Personalized service
- Fewer platform fees
- Never rush into sending deposits
- Ask for a rental agreement
- Verify the property exists
- Be cautious with deals that seem too good to be true
- Use secure payment methods whenever possible (Reddit)